I look for the workflows companies have learned to tolerate: rejected flows, manual exceptions, reconciliation messes, proofing queues, internal handoffs, and data nobody trusts. Based in Springfield, Oregon; working locally, across Lane County and the Pacific Northwest, and remotely with operators who have workflows worth fixing.
At first, everyone knows the process is stupid. Then someone builds a spreadsheet, one experienced person becomes the translation layer, and the business starts depending on the workaround. A few years later nobody calls it broken anymore. They call it how we do it.
That is where I look first: not the clean dashboard, not the strategy deck, but the operational corner where time, money, risk, and tribal knowledge are leaking out of the business. Different industries. Same pattern.
Leading U.S. operations at BTS, one of the largest wholesale VoIP carriers in the world. Telecom is the current proving ground, not the box. The bigger thesis is finding the weird operational corners every industry normalizes, then building systems around the value leaking out. I am based in Springfield, Oregon, next door to Eugene, and work with operators locally, across the Pacific Northwest, and remotely.
| No. | System | Domain | Proof | Status |
|---|---|---|---|---|
| 01 | Apparel Proofing System A proofing queue everyone learned to tolerate: garment templates, artwork placement, customer signoff, and production-artist review buried in hours of manual setup. | Manual Production Bottleneck | 4-8 hr path -> 15-30 min target | PILOT |
| 02 | Telecom Operator Tools Carrier workflows full of rejected flow, rate chaos, CDR disputes, routing exceptions, and data nobody fully trusts until an operator touches it. | Operational Waste Streams | VOIPAccelerator / ReconcileCDR / TelcoOS | LIVE |
| 03 | Always-On Agent Infrastructure Context that used to be scattered across chat, files, email, memory, schedules, and tools, pulled into a persistent operating layer. | Context / Leverage | Hermes / agents / memory / automations | RUNNING |